Orders will be dispatched within 1-3 working days and sent via Royal Mail 1st Class signed.
Delivery costs £5.50 and requires a signature.
FREE DELIVERY on all orders over £100.
For up-to-date delivery information or if you need delivery by a specific date, please email us before you order at info@alixfern.co.uk
Please not that during busy periods deliveries could take longer, although we do strive to get orders delivered asap.
Goods are delivered by royal mail and independent carriers. A signature will be required to acknowledge delivery. The signature of the person accepting delivery at the delivery address will be proof that you or the person to whom the order is addressed, has received the delivery. If no-one is available to sign and receive the product, a card will be left informing the recipient of the next available options.
Orders will be processed only after payment has cleared.
Please note: delivery is by Royal Mail or independent carrier, therefore we cannot be held responsible for delays experienced by the postal system.
If, for any reason, you are unhappy with the item/s you have ordered you have the right to cancel. If you wish to cancel before the items are dispatched you are asked to contact us, in writing via email as soon as is practicably possible.
If the order has been shipped you will need to return the order to us. You still have the right to cancel your order under the United Kingdom’s Distance Selling Regulations, for a full refund. Order cancellation must be made in writing, quoting your details, within 14 days of delivery of your item(s), and can be sent via email.
To arrange a return, please email us at info@alixfern.co.uk with a list of the items you would like to return, and your order number. We will then reply to acknowledge your request, and inform you that you can send the item(s) back to us at the address below.
Once you have cancelled your order, the goods should be returned to the same address, in their original condition, within 14 days of receipt. The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
Please note that we are unable to accept returns for customised (embroidered) items.
